FAQ

Where are you based:
We are based on the Mornington Peninsula, Victoria Australia

Do you wholesale:
Wholesale is available for selected products. Please email for the wholesale look book.

Do you offer returns/exchange?

Blocks:
We do not accept exchanges or refunds on personalised or block products. However, we will happily replace faulty or damaged items. Please contact within two days of receiving any damaged or faulty items. We will replace or refund the product with photographic proof of damage.

All other products:
We do not accept exchanges or refunds for change of mind. We will happily replace any faulty products. Please contact us via email within two days of receiving any faulty products.

Faulty items:
We put a lot of love and attention into our products. If your purchase or gift happens to be faulty or damaged please contact us at goldrabbitandco@gmail.com

BLOCKS:

Is the paint harmful to children to chew or bite?
We use all non-toxic, water based paints on all of our blocks. However, we recommend our blocks not to be used as teething toys.

Where are your blocks made?
All blocks are individually cut, sanded and hand painted in Australia, on the Mornington Peninsula.

What are the sizes of the blocks included in each set?
Standard and personalised name sets (depending on a number of letters).

The sets have three sizes:

5 x small cubes (42mm x 42mm)
3 x large cubes (70mm x 70mm)
2 x rectangles (90mm x 30mm)

Alphabet sets:
26 x small cube (42mm x 42mm)

ABC/123:
3 x large cubes (70mm x 70mm)